Booking Policy and Ts&Cs

Booking Policy

Booking is important for management of classes – classes are popular and can become oversubscribed so booking is recommended to keep classes sizes to a comfortable and safe limit. Alternatively, during holiday periods classes may be cancelled if there are too few people booked and we need to know who is planning on attending so we can keep people updated. This is also important if classes are cancelled due to bad weather.

Booking Options and Conditions
You can book classes on the Pay-As-You-Go rate for your chosen venue or you can book a six-class pass and receive a discounted rate. For prices, check out the Book Class page.

Pay As You Go means you pay the full class rate and you can either book and buy one class at a time or up to five classes by adding your class or classes to your basket.

Six-class passes are valid for eight weeks from date of purchase. They can be purchased online when booking by entering your selected six classes into your basket. This will secure your place in those classes and your discount will be applied at the checkout. Your pass will provided at your next class following booking. Please present your pass each time you attend class for sign-off.

If you decide you’d like to come to class at the last minute and the online booking page says there are no tickets available, it’s still worth getting in touch as I keep a few places for non-online booking and there are occasionally cancellations.

Cancellation Policy
Perfectly Pilates has a 24-hour cancellation policy for group classes. Cancellations cannot be handled via the booking system so we strongly advise that you check your diary in advance when booking your classes to make sure you can attend. However, we do understand that life happens and things occasionally come up or go wrong, so if you really do need to cancel or change your group-class booking, please contact 07341817156 at least 24 hours in advance so that we can try to fill the space by contacting other clients who are waiting for a space. If you do not provide the requisite 24-hours’ notice, we reserve the right to still charge you or not allow any amendment to your booking.

One-to-one sessions and workshops
We have a 48-hour cancellation policy for all one-to-one sessions and workshops. The full payment for the workshop or one-to-one will be taken at the time of booking. We consider 50% of this to be a non-refundable deposit. If you cancel within 48-hours of the session, we will provide you with a refund value of 50%. This is to cover admin charges which the Business is charged for your initial payment and refund, as well as the costs of having re-advertise to fill the space.

Cancellations within 24 hours – We reserve the right not to refund cancellations made within 24 hours of the event. This is because it is highly unlikely that we will be able to secure another booking within the period to replace the time you had booked and may have turned away customers who could have had the space.

Perfectly Pilates cancelling classes
If we have to cancel any classes for any reason then of course you will not be penalised for that. We will refund you in full for that class or allow you to carry over your booking to a later class – whichever of these options you prefer.